Order

How do I place an order online?

You can easily place an order following a few steps:

  1. Search, choose and add to the Shopping Cart your favourite Napapijri product.
  2. To complete your order, select your shipping and payment method.
  3. You will receive a confirmation e-mail
How do I know if you have received my order?

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Napapijri Online Store.
I have not received a confirmation e-mail. What should I do?

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.
Can I cancel or change my order once it's been placed?

Once your order has been placed, it can be cancelled within 30 minutes using the 'Cancel Order' button on either the 'order status' or account page.

After 30 minutes you can no longer cancel your order, but if once delivered you wish to send an item back to us, you can do so free of charge. Please  click here to see our returns policy and instructions.
What is a promo code?

Promo codes are personalized codes, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by Napapijri Online Store.
How do I get and use a promo code?

If you want to get a promo code, click here to sign up to Napapijri Newsletter and we will inform you about promotions and more. The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.