Attention: If you have made a purchase prior to June,14 you don't need to fill any online form.
Instead, please follow this simple procedure:
1) Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
2) Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.
3) NB: If you are shipping from the EU, please fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. Contact UPS (www.ups.com) to arrange the pick-up of your package wherever you wish.
4) Contact UPS to arrange the pick up of your package wherevere you are.